At 11 MECANIK, we are committed to providing high quality services. This Refund and Return Policy outlines our terms regarding cancellations, refunds, and service adjustments.

Service Cancellation Policy

Clients may cancel their scheduled service with at least 24 hours notice without any penalty.

Cancellations made with less than 24 hours notice may be subject to a cancellation fee.

Eligibility for Refunds

Refunds are considered under the following circumstances:

If a service was not delivered as agreed.

If there is a technical or operational failure on our part that prevents the completion of the service.

If a prepaid service is cancelled before work has begun.

Non-Refundable Situations

We do not offer refunds under the following conditions:

If the service has been completed in full and the client has accepted it.

If a client changes their mind after work has begun.

If delays occur due to circumstances beyond our control (e.g. customer unavailability, delays from third-party providers).

Service Rework and Adjustments

If a customer is dissatisfied with the service, we can offer a revision or correction free of charge, provided that:

The problem is reported within 7 days of completion of the service.

The dissatisfaction is due to a valid reason related to the quality of the service.

Refund Process

Refund requests must be submitted in writing via email info@11mecanik.com.

Once a refund request is reviewed and approved, the amount will be processed within 7-10 business days via the original payment method.

Contact us

For any queries regarding returns, please contact us: Email: info@11mecanik.com Address: C/Rafael Casanova 66, 08401 Granollers, Barcelona

By using our services, you agree to the terms of this Returns and Refunds Policy.